Returns Policy

Bega Mower Centre - Returns Policy

At Bega Mower Centre, we are committed to providing our customers with high-quality products and excellent service. If you're not completely satisfied with your purchase, we offer a clear and straightforward returns process. Please read through our returns policy below:

1. Change of Mind

If you change your mind about your purchase, we are happy to offer a refund or exchange under the following conditions:

• The product must be returned within 14 days of purchase.
• The product must be in new, unused condition with all original packaging, tags, and accessories included.
• Proof of purchase (receipt or order number) must be provided.

Please note that returned products may be subject to a 10% restocking fee if they are not in a resaleable condition.

2. Faulty or Damaged Products

If your product is faulty or damaged upon arrival, we will be happy to offer a refund, replacement, or repair as per your preference. To ensure this process is as smooth as possible, please follow these steps:

• Notify us within 7 days of receiving the product.
• Provide details of the issue, including photos of the fault or damage, if possible.
• Return the product with the proof of purchase (receipt or order number).

In the case of a faulty product, we will cover the cost of return shipping.

3. Incorrect Products

If you receive the wrong item or there is an error with your order, please contact us within 7 days. We will arrange for the return of the incorrect product and send you the correct item at no extra charge.

4. Non-Returnable Items

The following items cannot be returned under our policy:

• Products that have been used, assembled, or altered after purchase.
• Special orders or custom-made items.
• Consumable items (e.g., fuel, oils, blades) that have been opened or used.

5. How to Return Your Item

To initiate a return, please follow these simple steps:

1. Contact our customer service team at [email] or call [phone number] to request a return authorization.
2. Pack your product securely with all accessories and the original packaging.
3. Send the product back to our store location at:
   • Bega Mower Centre
     • [Store Address]
4. Once we receive your return, we will process your refund or exchange as quickly as possible.

6. Refund Processing

Refunds will be processed to the original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your bank's processing time.

7. Warranty

All products purchased from Bega Mower Centre come with a manufacturer’s warranty (where applicable). Warranty terms and conditions vary by brand and product. Please refer to the manufacturer's warranty guide included with your purchase or contact us for more details.

Contact Us

If you have any questions about our returns policy or need assistance with a return, please don’t hesitate to contact us:

• Email: [Your email address]
• Phone: [Your phone number]
• Address: [Your physical store address]

Thank you for choosing Bega Mower Centre. We appreciate your business!

Terms & Conditions

• This returns policy is subject to change at any time without prior notice.
• Our returns policy is in addition to any rights you may have under the Australian Consumer Law.